Real estate training and services nsw

Compliance Review

Are you aware that when conducting their routine Audits, the Office of Fair Trading may ask to check that your office procedures properly demonstrate compliance with the Property, Stock and Business Agents Act 2002 and Regulation 2003, as well as the Supervision Guidelines?

Or, when a client or customer contacts OFT with a complaint, their Inspectors may require you to produce all Agency Procedures Manuals demonstrating compliance of the Guidelines (see below), and relevant mandatory Checklists.

If you want to minimise the risk of non- compliance, and consequential possible fines up to $22,000, or other penalties, we can arrange for an on-site review of all the following:

  1. OFT Supervision Guidelines, including:
    – Estimated Selling Price Substantiation
    – Marketing & Promotional Material
    – Trust Accounts & Banking Procedures
    – Financial Advice
    – Conflict of Interest and Duty of Disclosure
    – Complaints Handling Protocols
  2. Agency Agreements;
  3. Files & Checklists;
  4. Documented Auction Procedures;
  5. Office Occupational Health & Safety Policy;
  6. Office Privacy Policy; and most importantly; and
  7. Licences & Certificates.